Agility Fleet (Personal Leasing) Ltd are fully committed to treating customers fairly and believe in only providing a vehicle that meets your needs for now and throughout the contract.
Treating Customers Fairly (TCF) is a key principle set by the financial regulator the Financial Conduct Authority (FCA) to ensure customers are treated fairly.
FCA have set out six ‘Treating Customers Fairly’ principles which outline how we communicate and engage with our customers, the quality of service we provide and the fairness of our procedures.
Customers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Products and services marketed and sold in the retail market are designed to meet the needs of any identified consumer groups and are targeted accordingly.
Consumers are provided with clear information and are kept appropriately informed before, during and after point of sale.
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
How do we ensure customers are treated fairly?
At Agility Fleet, our team are on hand to support and guide you through your fleet and personal contract hire needs.
If you have an enquiry please call us on 01527 571 605 or email us on firstname.lastname@example.org
If your enquiry is related to vehicle accident or breakdown please call our 24 hours helpline 01527 571 605